Information is key when it comes down to understanding exactly how your fast casual concept restaurant is operating. And customer experience can pave the way to increased efficiency productivity and ultimately profitability. The LRS solution gives you the tools to make your fast casual restaurant improve beyond beliefwith faster food delivery. The table tracker system can work in multiple locations and a complete consolidated report of all data is just a click away.
A new product - TT Basic - self install - that is low cost is available, check here: TT-Basic and our PRO solution is shown below.
We have a dedicated website: https://tabletracker.co.uk that you might like to visit for more information on our solutions.
The Tracker allows you to follow an order right from its first placement in the restaurant, to know how long it takes your organisation to prepare that order, to record the order right through where the runner collects the food, through delivery to exactly the right table without confusion and lastly even how long the runner took to return.
You are able to determine which orders take longer than a time 'set by you' and the solution can even escalate the issue to the manager if needed via a pager. Finally its possible to collate reports with all of that important key metrics data that allows you to make real management decisions based on the true position within your company.
Table Tracker is an LRS patented design which leads the world with this type of technology and is available nowhere else. If you can deliver food faster to the table there is less wasted food, better service to customers and increased profitability. TT locator uses the latest technology called RFID which is also used in many other sectors. We apply special strips under the table so that once a customer chooses a location and places the tracking unit on that table, the system knows exactly where the customer is seated and updates the system accordingly.
Even when the device is handed out to a customer the system knows when that occurred and the system is updated. The order number is updated to show exactly which location the customer has chosen. Even if the customer decided to change the location, the system will know and automatically update to the new table number.
Its possible to remove an order from the system unless the device is either scanned with a portable clearing unit or is returned to the kitchen and rescanned in. If the unit does not get returned and cleared then the issue is escalated to the manager for investigation and rectification so its unlikely you will lose any units. What's more, its possible to produce an inventory report online through our reporting system directly to your PC.
Delivering food quickly with the food runners and at the correct temperature is critical to the success of any restaurant. With Table Tracker, online reports are available to show these delivery times. Reports can be accessed by managers or the corporate office. Speed of service is paramount when it comes down to operating an efficient and quality service where customer satisfaction is king.
This solution does not need any ugly or unsightly table tent and the customer is free to use the location without those. When guests are sitting the location and service are key points and can often determine if the guest will return.
Watch the videos on this page from a real installation and check out exactly what the management at Jason's deli have to say about Table Tracker. It speaks for itself with this sort of feedback that Table Tracker is a must have for fast casual restaurants.
Jason's Deli Interview Part One
Jason's Deli Interview part Two
Note that the very latest version of the system operates on iPad screens and you can have a number of those for multi-user use. Procedures are the same no matter what system you would use. The latest is version 3.
Late Order Handling
The monitor in the kitchen reports instantly to all when there is an issue with the order. Any delay and the order changes colour to yellow. If the delayed order is not resolved then it is escalated again to red on the screen. At this time the system will notify the manager about the late order. The manager is then able to help resolve any issues immediately.
Delivery of Service
An obvious aspect of fast casual and other restaurant environments is to prepare, collect and deliver food with the right timings thus the quality of service (QOS) is improved to the customer. A benefit of this is that customers who experience a high QOS will come back time and time again. And with improved efficiency there's no doubt that you will increase the profitability of the company.
Escalation of a Problem
Many of the LRS solutions today offer escalation of issues to the manager as a very useful aspect of one of the benefits of using LRS equipment. The manager has the opportunity to resolve issues that the customer may have from service in the restaurant and reduce the customers dissatisfaction by confirming that the order will soon be delivered.
Extensive Data Reporting
The reporting facility is accessed by using a computer browser so there's no installing software on your PC to get to that data and reports. And head office can get to the same data and reports too. The reports can show from real data exactly where improvement can be made in efficiency and performance within your restaurant. management information can also be downloaded for further analysis.
Efficient Management of Labour Costs
Once you are in possession of the real time data collected by Table Tracker you will be in a strong position to analyze when you are busy and when your restaurant is running slow. Its a simple matter to reschedule when you need staff and when you do not. Making your business utilise effective labour when you need it is absolutely key to successful bottom line profitability.
Compatible Products with Table Tracker include: