Customers in bowling center's often wait for their lanes. And while that is happening they usually don't move too far away from where they perceive as a waiting area. The problem is, that this waiting time is usually exactly when customers don't buy.
Management of customers is primary in bowling center's but how can it be achieved. Surprisingly there are a number of solutions available that allow the customer to visit the cafe, arcade or even play pool while they wait. This increases the overall experience of the customer as well as increase profitability within the bowling centre. Higher turnover with increased bottom line will be the result of a well managed customer.
Imagine communications that instantly solve all of the issues where customers wait in any bowling alley. Freedom to roam the premises while they wait is the key but management flow is impossible without the necessary tools.
LRS makes a number of solutions for the bowling alley sector that will improve the above scenarios dramatically. And we have solutions for staff communications too. Text messaging with Netpage unlimited is a simple operation and you can keep a full on-screen record of the message and any reply. On-site though pushbutton paging is great to increase customer service, they simply press a button to message staff for service with a silent page. In any bowling alley staff communication is paramount and an alphanumeric pager receives meaningful text for staff to respond to. While customers wait for their lane they might play pool or visit the bar or eatery and calling them back with our customer pagers is so easy and will increase customer service. Guest sessions makes it easy to see how long customers have been waiting for their lane and give an on-screen representation that can be linked to the customers name. Full reporting for the first time is now available for guest pagers.
Customer management: Used for any time customers are waiting customer pagers make queues invisible, control flow and increase customer service. Can be used in areas such as food and drink, bowling lanes, laser tag, bumper boats and other areas. Its possible to page from a stand alone transmitter, a PC or even send SMS texts.